Your privacy is our priority. This document clearly explains how 1rokok collects, uses, stores, and protects your personal information at all times.
At 1rokok, we understand that member trust is the foundation of everything we do. When you register and play on our platform, you entrust us with sensitive personal information. We take this responsibility seriously — not merely to comply with the law, but because we genuinely care about the well-being of every member.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international online gambling industry standards. It clearly explains what data we collect, why we need it, how we use it, and your rights as the owner of that data.
We adopt a "privacy by design" approach — meaning data protection is not an afterthought, but built into every aspect of the 1rokok platform from the development stage. From how we design registration forms to how we process financial transactions, privacy is always a core consideration.
By using the 1rokok platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.
This policy may be updated from time to time in line with legal changes or platform practices. Any material updates will be communicated via a notice on the website or by email to registered members.
Six core pillars that shape 1rokok's commitment to privacy protection for every member in Malaysia.
All data transmitted between your device and 1rokok servers is protected by 256-bit SSL encryption. Your personal and financial information cannot be intercepted by any party while in transit.
Member data is stored on servers protected by strict, multi-layered access controls. Only authorised personnel may access this information, and all access is logged and continuously monitored.
Our KYC process is designed to protect your identity from misuse. Submitted documents are stored securely, used solely for verification purposes, and never shared with third parties without a legitimate reason.
1rokok has never and will never sell members' personal information to any third party for marketing purposes. Your data belongs to you — we use it solely to manage your account properly.
Our security systems operate around the clock to detect any suspicious activity. Should any threat to data security arise, we will respond immediately and notify the affected members.
All our data handling practices are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to know, access, and correct your personal data at any time.
1rokok collects your personal information only when necessary and only to the extent required for the stated purposes. The following are the categories of data we collect:
Account Registration Information:
Identity Verification (KYC) Information:
Financial Transaction Information:
Technical & Usage Information:
We do not collect credit/debit card information directly. All payment transactions are handled through integrated third-party payment processors that comply with PCI-DSS security standards.
Every piece of information we collect has a clear and legitimate purpose. Below is a summary of how your data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Registration information | Account management, login, service communications | Contract performance |
| KYC Documents | Identity verification, fraud prevention, AML compliance | Legal obligation |
| Transaction data | Deposit/withdrawal processing, financial records | Contract performance |
| Technical data | Platform security, fraud detection, service improvement | Legitimate interest |
| Game records | Dispute resolution, audits, responsible gaming | Legal obligation & contract |
| Contact information | Service notices, promotions (with consent), customer support | Consent / legitimate interest |
We will not use your data for purposes not listed above without first obtaining your additional consent.
1rokok does not sell, rent, or disclose members' personal information to third parties for their own commercial purposes. However, in the course of operating our platform, there are limited situations where information may be shared:
All third parties working with 1rokok are contractually bound to protect your data and use it only for specified purposes. We do not permit them to use your data for their own needs.
We implement a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
While we do our best, no system is 100% completely secure. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities within the timeframe required by law.
The 1rokok website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality. Continued use of our platform is considered consent to the use of cookies in accordance with this policy.
We retain your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.
Under Malaysia's PDPA and 1rokok's policy, you have the following rights regarding your personal data:
You have the right to obtain a copy of the personal data we hold about you. Requests can be made through our support team.
If any of your data is inaccurate or out of date, you may request a correction at any time via your account settings or our support team.
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
You may object to the processing of your data for direct marketing purposes at any time by contacting us.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request your data in a machine-readable format for transfer to another service where applicable.
To exercise any of the above rights, contact the 1rokok support team. We will process your request within 30 business days. Identity verification may be required before your request is processed.
The 1rokok platform is intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If you believe we have inadvertently collected data from someone under the age of 18, please contact us immediately. We will take steps to delete that information as quickly as possible and terminate the account in question without delay.
Parents and guardians concerned about potential use of this platform by their children are encouraged to use parental control tools on their devices and home networks to prevent unauthorised access.
1rokok reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements.
When material changes are made, we will:
Your continued use of the 1rokok platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or 1rokok's handling of your personal data, our team is ready to assist.
You may contact our Data Protection Officer via:
Your trust is our most valuable asset. Do not hesitate to contact us if anything about how we handle your information is unclear. We are always ready to provide straightforward and honest answers.